{"id":733,"date":"2021-11-30T10:56:16","date_gmt":"2021-11-30T10:56:16","guid":{"rendered":"https:\/\/wordpress.yololiv.com\/?p=733"},"modified":"2023-07-31T07:03:16","modified_gmt":"2023-07-31T07:03:16","slug":"yolobox-faqs","status":"publish","type":"post","link":"https:\/\/www.yololiv.com\/blog\/yolobox-faqs\/","title":{"rendered":"YoloBox FAQs"},"content":{"rendered":"\n<p><meta charset=\"utf-8\">As our customers may already know, YoloBox is an Android-based software-driven device. It is evolving and gets more powerful with additional features through updates. On the other side of the coin with the software nature, the updates may bring small bugs that are difficult to detect during testing. Most bugs, they could be easily fixed via another update. For urgent bugs that impact users\u2019 main streaming workflow, it could be reduced to a few hours(if not minutes) according to how big the impact is, as we pride ourselves as a live streaming technology company that has the industry\u2019s most responsive and diligent engineering team.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_46 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-6ac00d35ec1f1\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6ac00d35ec1f1\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.yololiv.com\/blog\/yolobox-faqs\/#Q1_Why_is_my_battery_display_showing_wrong%EF%BC%9F\" title=\"Q1: Why is my battery display showing wrong\uff1f\">Q1: Why is my battery display showing wrong\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.yololiv.com\/blog\/yolobox-faqs\/#Q2_My_camera_can_not_be_recognized_by_YoloBox\" title=\"Q2: My camera can not be recognized by YoloBox.\">Q2: My camera can not be recognized by YoloBox.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.yololiv.com\/blog\/yolobox-faqs\/#Q3_Why_is_there_a_green_bar_in_my_SD_card_video\" title=\"Q3: Why is there a green bar in my SD card video?\">Q3: Why is there a green bar in my SD card video?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.yololiv.com\/blog\/yolobox-faqs\/#Q4_Why_cant_I_get_the_latest_update%EF%BC%9F\" title=\"Q4: Why can\u2019t I get the latest update\uff1f\">Q4: Why can\u2019t I get the latest update\uff1f<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q1_Why_is_my_battery_display_showing_wrong%EF%BC%9F\"><\/span>Q1: Why is my battery display showing wrong\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Please note that this only happens in a small portion of devices<ul><li>It does not always show the correct remaining battery percentage<\/li><li>Users can not turn on <a href=\"https:\/\/www.yololiv.com\/hardware\">YoloBox<\/a> when it\u2019s charging. (Users have to plug in for a while, unplug the charging cable, then turn on YoloBox)<\/li><li>When HDMI Output to an external monitor, the battery drops fast<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>For battery display correction, we have to work with our battery diagram provider(Texas Instrument) to implement the fix, they are based in the US and are currently very slow to respond due to this pandemic.&nbsp;<\/p>\n\n\n\n<p>Way out of it: A power bank or continuous charging will resolve this. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q2_My_camera_can_not_be_recognized_by_YoloBox\"><\/span>Q2: My camera can not be recognized by YoloBox.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>YoloBox works with most video cameras on the market, particularly well with Sony and Panasonic, JVC. However due to HDCP protocol restrictions (High-bandwidth Digital Content Protection).<\/p>\n\n\n\n<p>There are very few cameras that might have compatibility issues(not directly recognized by YoloBox or has only lower video quality like 480P or stretched images). In this case, there are a few ways to bypass(workarounds). <\/p>\n\n\n\n<p>For some Canon cameras(for example, R5, R6, 5D4), if you are experiencing a downgrade of video quality or recognition, this is normally due to HDCP\u2019s compliance issue, you can buy an <a href=\"https:\/\/amzn.to\/3wcFEHc\" target=\"_blank\" rel=\"noopener\">HDMI emulator<\/a> to get video source recognized and video quality significantly improved.<\/p>\n\n\n\n<p>Firstly the simplest is to purchase an <a href=\"https:\/\/amzn.to\/3z3rrP8\" target=\"_blank\" rel=\"noopener\">HDMI splitter<\/a>. Secondly, if you happen to have a switcher like ATEM Mini(that recognizes more devices than YoloBox), you can use ATEM to recognize the signal first and then output it to YoloBox. Lastly, a great way is via USB input. You\u2019ll need a HDMI-USB converter(See below).<\/p>\n\n\n\n<p>Cameras that are not directly compatible with YoloBox(that we know of so far)<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Sony FS7(99% of Sony &amp; Panasonic works really well with YoloBox)<\/li><li>Nikon P1000<\/li><li>Olympus EM1 mk iii<\/li><\/ul>\n\n\n\n<p>Please also note there are several factors that are involved. Not all cameras will produce \u201cClean Output\u201d. Not all cameras will send the audio signal via the HDMI Port. Some cameras will turn off their screen when you have a device connected to the HDMI Port. Please test first. We\u2019ll also roll out a compatible list soon when it\u2019s complete.\u00a0<\/p>\n\n\n\n<p>The cheap HDMI-USB converter: UGREEN\/HDMI Capture Card, Gimama Audio Video Capture Card HDMI to USB2.0;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q3_Why_is_there_a_green_bar_in_my_SD_card_video\"><\/span>Q3: Why is there a green bar in my SD card video?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When your video source is 4k quality, YoloBox will initiatively try to recognize and display it, but due to the compatibility restriction, there might be a green bar in the bottom line of your SD card video source.<\/p>\n\n\n\n<p>Here&#8217;s the way out:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.any-video-converter.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.any-video-converter.com\/<\/a>  Use this tool to convert the video with its output at the &#8220;Apple iPhone 6s plus&#8221; setting (AAC, 1080). Or another alternative is to convert your video from 1080p to 720p with other video converting tools. Please also note that any video source from your SD card should be in 1080p, mp4 format with an H.264 codec.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q4_Why_cant_I_get_the_latest_update%EF%BC%9F\"><\/span>Q4: Why can\u2019t I get the latest update\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Every update will be automatically sent to all users, please note to log out of your account and then log in again, the latest update information will pop up immediately. The second way of getting your device updated: click the profile icon in the right upper corner, then it will automatically show up.<\/p>\n\n\n\n<p>If the update message won&#8217;t show up, you can send an email to <a href=\"mailto:help@yololiv.com\/contact@yololiv.com\" data-type=\"mailto\" data-id=\"mailto:help@yololiv.com\/contact@yololiv.com\">help@yololiv.com\/contact@yololiv.com<\/a>, and we will respond shortly.<\/p>\n<div class=\"pvc_clear\"><\/div><p class=\"pvc_stats all \" data-element-id=\"733\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> &nbsp;124,091&nbsp;total views, &nbsp;44&nbsp;views today<\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"<p>As our customers may already know, YoloBox is an Android-based software-driven device. It is evolving and&hellip;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p class=\"pvc_stats all \" data-element-id=\"733\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> &nbsp;124,091&nbsp;total views, &nbsp;44&nbsp;views today<\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":5,"featured_media":9595,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips-and-tricks"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>YoloBox FAQs -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YoloBox FAQs -\" \/>\n<meta property=\"og:description\" content=\"As our customers may already know, YoloBox is an Android-based software-driven device. It is evolving and&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-30T10:56:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-31T07:03:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2023\/03\/How-to-\u526f\u672c-9.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1764\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rita Liu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wordpress.yololiv.com\/#website\",\"url\":\"https:\/\/wordpress.yololiv.com\/\",\"name\":\"YoloLiv Blog\",\"description\":\"Practical tips and expert advice for live streaming\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/wordpress.yololiv.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/#primaryimage\",\"url\":\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2023\/03\/How-to-\u526f\u672c-9.png\",\"contentUrl\":\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2023\/03\/How-to-\u526f\u672c-9.png\",\"width\":1764,\"height\":1152},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/#webpage\",\"url\":\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/\",\"name\":\"YoloBox FAQs -\",\"isPartOf\":{\"@id\":\"https:\/\/wordpress.yololiv.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/#primaryimage\"},\"datePublished\":\"2021-11-30T10:56:16+00:00\",\"dateModified\":\"2023-07-31T07:03:16+00:00\",\"author\":{\"@id\":\"https:\/\/wordpress.yololiv.com\/#\/schema\/person\/c45b3c51fa287c120361586f3dc29ba8\"},\"breadcrumb\":{\"@id\":\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wordpress.yololiv.com\/yolobox-faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/wordpress.yololiv.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"YoloBox FAQs\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/wordpress.yololiv.com\/#\/schema\/person\/c45b3c51fa287c120361586f3dc29ba8\",\"name\":\"Rita Liu\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/wordpress.yololiv.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2021\/12\/Rita-Liu-e1640250441378-96x96.jpg\",\"contentUrl\":\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2021\/12\/Rita-Liu-e1640250441378-96x96.jpg\",\"caption\":\"Rita Liu\"},\"description\":\"As a support specialist at YoloLiv, troubleshooting and resolving issues from customers is her daily routine. 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