{"id":7168,"date":"2022-12-01T12:00:36","date_gmt":"2022-12-01T12:00:36","guid":{"rendered":"https:\/\/wordpress.yololiv.com\/?p=7168"},"modified":"2022-12-01T12:00:37","modified_gmt":"2022-12-01T12:00:37","slug":"how-to-submit-a-bug-report-to-yololiv-the-best-way","status":"publish","type":"post","link":"https:\/\/www.yololiv.com\/blog\/how-to-submit-a-bug-report-to-yololiv-the-best-way\/","title":{"rendered":"How to Submit a Bug Report To YoloLiv (The BEST Way)"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_46 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-6ab3e03e09fb4\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6ab3e03e09fb4\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-submit-a-bug-report-to-yololiv-the-best-way\/#Why_Submit_a_Bug_Report\" title=\"Why Submit a Bug Report\">Why Submit a Bug Report<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-submit-a-bug-report-to-yololiv-the-best-way\/#How_to_Submit_a_Bug_Report\" title=\"How to Submit a Bug Report\">How to Submit a Bug Report<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-submit-a-bug-report-to-yololiv-the-best-way\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Submit_a_Bug_Report\"><\/span>Why Submit a Bug Report<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>YoloLiv prides itself on our customer support, and customer feedback is vital to help us create better products and ecosystems for our customers. <\/p>\n\n\n\n<p>At YoloLiv, while we have thousands of customers creating live-streaming daily,&nbsp;we are never happy when even one single customer has a poor experience.&nbsp;To help us troubleshoot and resolve your issues more quickly, please fill in the below form as detailed as possible. Thank you in advance for your patience and cooperation.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-accent-background-color has-text-color has-background\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfj9Nme6WVAZwwuzdTqYvg-L4g7Z3jQGZdFGalO0WeqTMA2Ug\/viewform\" target=\"_blank\" rel=\"noopener\">Submit a Bug Report<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Submit_a_Bug_Report\"><\/span>How to Submit a Bug Report<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>#1 Basic Information for Device and Account<\/strong><\/p>\n\n\n\n<p>The first and most important information for us to troubleshoot for you is your account and device information, which includes your Yololiv account email, device model, firmware &amp; software versions of the device, and the serial number. You can easily find this info by going to Account &gt; About Device. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"880\" height=\"666\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171300-1.png\" alt=\"\" class=\"wp-image-7326\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171300-1.png 880w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171300-1-300x227.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171300-1-150x114.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171300-1-768x581.png 768w\" sizes=\"(max-width: 880px) 100vw, 880px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"890\" height=\"430\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171322-1.png\" alt=\"\" class=\"wp-image-7328\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171322-1.png 890w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171322-1-300x145.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171322-1-150x72.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171322-1-768x371.png 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/figure>\n\n\n\n<p><strong>#2 How You Use the Device (The Network &amp; Setup)<\/strong><\/p>\n\n\n\n<p>The network matters when it comes to issues, especially those with live streaming. So be sure to tell us what network you use while the issue occurs. And which input and output ports (both video and audio ) you connected, the device brand and model, and the features you were using at that time.<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-2 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" width=\"771\" height=\"818\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171341.png\" alt=\"\" data-id=\"7283\" data-full-url=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171341.png\" data-link=\"https:\/\/wordpress.yololiv.com\/?attachment_id=7283\" class=\"wp-image-7283\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171341.png 771w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171341-283x300.png 283w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171341-141x150.png 141w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171341-768x815.png 768w\" sizes=\"(max-width: 771px) 100vw, 771px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" width=\"755\" height=\"683\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171400.png\" alt=\"\" data-id=\"7284\" data-full-url=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171400.png\" data-link=\"https:\/\/wordpress.yololiv.com\/?attachment_id=7284\" class=\"wp-image-7284\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171400.png 755w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171400-300x271.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171400-150x136.png 150w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p><strong>#3 Test As Much As You Can<\/strong><\/p>\n\n\n\n<p>There are a few things we suggest you try before submitting a bug report.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Reboot the device to see if it works<\/li><li>Do a factory reset and see if it works<\/li><\/ul>\n\n\n\n<p>Usually, most issues can be solved using the 2 ways.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"776\" height=\"413\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171418-1.png\" alt=\"\" class=\"wp-image-7323\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171418-1.png 776w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171418-1-300x160.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171418-1-150x80.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/\u5fae\u4fe1\u622a\u56fe_20221201171418-1-768x409.png 768w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><\/figure>\n\n\n\n<p> <strong>#4 Process to Reproduce &amp; Your Attachments Are Important <\/strong><\/p>\n\n\n\n<p>The last but most important information for us to resolve your issues is your detailed description of the issue, the process to reproduce it, and please also upload videos or pictures of the issue, which can provide valuable clues and details you may not have thought to include in the description field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"784\" height=\"587\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/image-1.png\" alt=\"\" class=\"wp-image-7331\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/image-1.png 784w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/image-1-300x225.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/image-1-150x112.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2022\/12\/image-1-768x575.png 768w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We constantly release updates and provide overall enhancements and improvements to add additional value to your live streams while giving you a seamless experience. <\/p>\n\n\n\n<p> So do not hesitate to submit a bug report to us if you encounter any issues, our dedicated support team will take care of your feedback and get back to you as soon as possible. Also, we welcome your suggestions or request for features if you have any in mind.<\/p>\n\n\n\n<p>Happy Streaming!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why Submit a Bug Report YoloLiv prides itself on our customer support, and customer feedback is&hellip;<\/p>\n","protected":false},"author":6,"featured_media":7325,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,1],"tags":[15,8,10],"class_list":["post-7168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","category-tips-and-tricks","tag-yolobox","tag-yolobox-pro","tag-yololiv"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - 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