{"id":20930,"date":"2025-12-17T08:06:17","date_gmt":"2025-12-17T08:06:17","guid":{"rendered":"https:\/\/wordpress.yololiv.com\/?p=20930"},"modified":"2025-12-17T08:18:11","modified_gmt":"2025-12-17T08:18:11","slug":"how-to-contact-yolocast-support-directly-from-the-dashboard","status":"publish","type":"post","link":"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/","title":{"rendered":"How to Contact YoloCast Support Directly from the Dashboard"},"content":{"rendered":"\n<p><strong>New In-Dashboard Message Feature Explained<\/strong><\/p>\n\n\n\n<p>To provide faster, clearer, and more efficient support, YoloCast has introduced a <strong>new built-in messaging feature<\/strong> directly inside the dashboard.<\/p>\n\n\n\n<p>Now, when you encounter an issue while using YoloCast, you can <strong>submit your question, upload screenshots or videos, and communicate directly with our support team \u2014 all without leaving the dashboard<\/strong>.<\/p>\n\n\n\n<p>This article will walk you through <strong>how to use the new Message feature step by step<\/strong>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_46 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-6ab3e53d6a49d\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6ab3e53d6a49d\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/#Where_to_Find_the_Message_Feature_in_YoloCast\" title=\"Where to Find the Message Feature in YoloCast\">Where to Find the Message Feature in YoloCast<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/#Step-by-Step_How_to_Create_a_New_Message\" title=\"Step-by-Step: How to Create a New Message\">Step-by-Step: How to Create a New Message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/#Upload_Images_or_Videos_for_Faster_Support\" title=\"Upload Images or Videos for Faster Support\">Upload Images or Videos for Faster Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/#Waiting_for_a_Response_Refreshing_Messages\" title=\"Waiting for a Response &amp; Refreshing Messages\">Waiting for a Response &amp; Refreshing Messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/#Why_This_Matters\" title=\"Why This Matters\">Why This Matters<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.yololiv.com\/blog\/how-to-contact-yolocast-support-directly-from-the-dashboard\/#Need_Help_with_YoloCast_Start_in_the_Dashboard\" title=\"Need Help with YoloCast? Start in the Dashboard\">Need Help with YoloCast? Start in the Dashboard<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Where_to_Find_the_Message_Feature_in_YoloCast\"><\/span><strong>Where to Find the Message Feature in YoloCast<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After logging in to your YoloCast dashboard, go to your <strong>Broadcasts<\/strong> page:<\/p>\n\n\n\n<p>\ud83d\udc49<a href=\"https:\/\/dashboard.yololiv.com\/broadcasts?status=1\" target=\"_blank\" rel=\"noopener\"> https:\/\/dashboard.yololiv.com\/broadcasts?status=1<\/a><\/p>\n\n\n\n<p>On the dashboard screen, you\u2019ll notice a <strong>blue Message icon<\/strong> located at the <strong>bottom-right corner<\/strong> of the page.<\/p>\n\n\n\n<p>This Message window is designed specifically for <strong>YoloCast-related questions and issues<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-by-Step_How_to_Create_a_New_Message\"><\/span><strong>Step-by-Step: How to Create a New Message<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Open the Message Window<\/strong><\/h3>\n\n\n\n<p>Click the <strong>blue Message box<\/strong> in the bottom-right corner of the dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"527\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-1024x527.png\" alt=\"\" class=\"wp-image-20935\" style=\"width:637px;height:auto\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-1024x527.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-300x154.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-150x77.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-768x395.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-1536x790.png 1536w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-1170x602.png 1170w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1-585x301.png 585w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc1-1.png 1905w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Create a New Message<\/strong><\/h3>\n\n\n\n<p>Inside the Message window, click <strong>\u201cCreate New Message\u201d<\/strong> to start a new support request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Describe Your YoloCast Issue<\/strong><\/h3>\n\n\n\n<p>In the message editor, clearly describe the issue you are experiencing with <strong>YoloCast<\/strong>, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Streaming configuration questions<br><\/li>\n\n\n\n<li>Multi-platform streaming issues<br><\/li>\n\n\n\n<li>Overlay, scheduling, or dashboard-related problems<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"639\" data-id=\"20933\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-1024x639.png\" alt=\"\" class=\"wp-image-20933\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-1024x639.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-300x187.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-150x94.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-768x479.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-1170x730.png 1170w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1-585x365.png 585w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc2-1.png 1316w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"636\" data-id=\"20934\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-1024x636.png\" alt=\"\" class=\"wp-image-20934\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-1024x636.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-300x186.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-150x93.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-768x477.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-1170x727.png 1170w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1-585x363.png 585w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc3-1.png 1317w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\ud83d\udcdd <strong>Important:<\/strong><strong><br><\/strong> This Message feature is <strong>only for YoloCast-related issues<\/strong>.<\/p>\n\n\n\n<p>If your question is related to <strong>YoloBox hardware<\/strong>, please contact our support team directly at:<br>\ud83d\udce9 <strong>contact@yololiv.com<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Upload_Images_or_Videos_for_Faster_Support\"><\/span><strong>Upload Images or Videos for Faster Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To help our support team understand your issue more accurately, you can <strong>upload images or videos<\/strong> directly in your message.<\/p>\n\n\n\n<p>This is especially useful if you want to show:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Error messages<br><\/li>\n\n\n\n<li>Dashboard settings<br><\/li>\n\n\n\n<li>Unexpected streaming behavior<br><\/li>\n<\/ul>\n\n\n\n<p>The more details you provide, the faster and more accurately we can assist you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Waiting_for_a_Response_Refreshing_Messages\"><\/span><strong>Waiting for a Response &amp; Refreshing Messages<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Once your message is submitted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our <strong>professional YoloCast support team<\/strong> will review your request<br><\/li>\n\n\n\n<li>You can return to the Message window at any time<br><\/li>\n\n\n\n<li>Click <strong>\u201cRefresh\u201d<\/strong> to check for new replies and updates<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"673\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-1024x673.png\" alt=\"\" class=\"wp-image-20936\" style=\"width:630px;height:auto\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-1024x673.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-300x197.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-150x99.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-768x505.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-1170x769.png 1170w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1-585x385.png 585w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/12\/\u6307\u5bfc4.1.png 1294w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>All communication stays neatly organized within the dashboard, so you never lose track of the conversation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_This_Matters\"><\/span><strong>Why This Matters<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The new in-dashboard Message feature helps you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get <strong>faster support<\/strong> without switching platforms<br><\/li>\n\n\n\n<li>Communicate issues more clearly with visual uploads<br><\/li>\n\n\n\n<li>Keep all YoloCast-related support conversations in one place<br><\/li>\n<\/ul>\n\n\n\n<p>Our goal is to make your live streaming experience <strong>smoother, more reliable, and better supported<\/strong> \u2014 every step of the way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Need_Help_with_YoloCast_Start_in_the_Dashboard\"><\/span><strong>Need Help with YoloCast? Start in the Dashboard<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you\u2019re using YoloCast and run into any questions, simply head to your dashboard and send us a message.<\/p>\n\n\n\n<p>We\u2019re here to help \u2014 right where you stream.<\/p>\n\n\n\n<p><\/p>\n<div class=\"pvc_clear\"><\/div><p class=\"pvc_stats all \" data-element-id=\"20930\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> &nbsp;8,133&nbsp;total views, &nbsp;36&nbsp;views today<\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"<p>New In-Dashboard Message Feature Explained To provide faster, clearer, and more efficient support, YoloCast has introduced&hellip;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p class=\"pvc_stats all \" data-element-id=\"20930\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> &nbsp;8,133&nbsp;total views, &nbsp;36&nbsp;views today<\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":32,"featured_media":20937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1,5,169],"tags":[127],"class_list":["post-20930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips-and-tricks","category-how-to","category-yolocast","tag-yolocast"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - 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