{"id":18096,"date":"2025-01-08T09:32:06","date_gmt":"2025-01-08T09:32:06","guid":{"rendered":"https:\/\/wordpress.yololiv.com\/?p=18096"},"modified":"2025-03-14T07:28:49","modified_gmt":"2025-03-14T07:28:49","slug":"when-and-how-to-upload-logs-on-your-yolobox","status":"publish","type":"post","link":"https:\/\/www.yololiv.com\/blog\/when-and-how-to-upload-logs-on-your-yolobox\/","title":{"rendered":"When and How to Upload Logs on Your YoloBox?"},"content":{"rendered":"\n<p>Uploading logs is well known to help technicians. It allows them to pinpoint device issues accurately. However, many people are unsure when to upload logs. They also wonder how to do it.<\/p>\n\n\n\n<p>To address these concerns, this article will focus on uploading logs. It will provide detailed information on the process. Specifically, it will guide you through when and how to upload logs.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_46 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-6acb4e21089ef\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6acb4e21089ef\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.yololiv.com\/blog\/when-and-how-to-upload-logs-on-your-yolobox\/#Why_a_diagnostic_log\" title=\"Why a diagnostic log?\">Why a diagnostic log?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.yololiv.com\/blog\/when-and-how-to-upload-logs-on-your-yolobox\/#Do_you_need_a_diagnostic_log\" title=\"Do you need a diagnostic log?\">Do you need a diagnostic log?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.yololiv.com\/blog\/when-and-how-to-upload-logs-on-your-yolobox\/#How_do_I_upload_a_log\" title=\"How do I upload a log?\">How do I upload a log?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.yololiv.com\/blog\/when-and-how-to-upload-logs-on-your-yolobox\/#What_do_you_need_to_do_after_uploading_a_log\" title=\"What do you need to do after uploading a log?\">What do you need to do after uploading a log?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.yololiv.com\/blog\/when-and-how-to-upload-logs-on-your-yolobox\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_a_diagnostic_log\"><\/span>Why a diagnostic log?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Diagnostic Log feature is essential for <a href=\"https:\/\/www.yololiv.com\/\">YoloLiv<\/a>&#8216;s technical team. It helps them understand how your YoloBox device functions during a specific event or timeframe. Specifically, this feature captures and documents the device&#8217;s operational details.<\/p>\n\n\n\n<p>In other words, it generates a detailed record of information. This record includes the device&#8217;s activities, responses, and any potential challenges it encounters. As a result, the technical team can gain valuable insights to assist you better.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Do_you_need_a_diagnostic_log\"><\/span>Do you need a diagnostic log?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When you encounter the following situations, it is appropriate to proceed with uploading logs: <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-normal-font-size\">The issue you&#8217;re experiencing doesn&#8217;t seem to be hardware-related, such as battery damage, an inability to power on, or screen flickering.<\/li>\n\n\n\n<li class=\"has-normal-font-size\">The issue you&#8217;re experiencing doesn&#8217;t seem to be hardware-related, such as battery damage, an inability to power on, or screen flickering.<br>Additionally, you&#8217;ve already searched our official website&#8217;s Support Blogs and the YoloLiv Users Group but couldn&#8217;t find a solution to your problem. You&#8217;ve also tried upgrading the software and restoring factory settings, yet the issue persists<\/li>\n\n\n\n<li class=\"has-normal-font-size\">You have attempted to upgrade the software and restore factory settings, but the problem persists. In these circumstances, uploading logs can provide valuable insights for our technical team to better diagnose and resolve the issue you are facing.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_I_upload_a_log\"><\/span>How do I upload a log?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To upload the diagnostic logs, please follow these steps: <\/p>\n\n\n\n<p class=\"has-normal-font-size\">1. Navigate to the &#8220;Account &amp; Setting&#8221; section on your YoloBox and click on the <strong>Diagnostic Logs<\/strong> option. The uploading process may take some time to complete. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1112\" height=\"834\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited.png\" alt=\"\" class=\"wp-image-18099\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited.png 1112w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited-300x225.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited-1024x768.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited-150x113.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited-768x576.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-17-edited-585x439.png 585w\" sizes=\"(max-width: 1112px) 100vw, 1112px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-1024x768.png\" alt=\"\" class=\"wp-image-18098\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-1024x768.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-300x225.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-150x112.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-768x576.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-1170x877.png 1170w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18-585x439.png 585w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-18.png 1179w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1134\" height=\"850\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1.png\" alt=\"\" class=\"wp-image-18103\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1.png 1134w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1-300x225.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1-1024x768.png 1024w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1-150x112.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1-768x576.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-19-edited-1-585x438.png 585w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" \/><\/figure>\n\n\n\n<p class=\"has-normal-font-size\">2. Once the upload is finished, kindly inform us and include the serial number of your unit. You can find the serial number in the About Device section on the same page. Providing this information will assist us in better understanding and addressing your issue effectively. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1022\" height=\"766\" src=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-20-edited.png\" alt=\"\" class=\"wp-image-18104\" srcset=\"https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-20-edited.png 1022w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-20-edited-300x225.png 300w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-20-edited-150x112.png 150w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-20-edited-768x576.png 768w, https:\/\/wordpress.yololiv.com\/wp-content\/uploads\/2025\/01\/image-20-edited-585x438.png 585w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_do_you_need_to_do_after_uploading_a_log\"><\/span>What do you need to do after uploading a log?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Additionally, please share the following details with <strong>contact@yololiv.com<\/strong> to facilitate our assistance: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-normal-font-size\">The version of your YoloBox<\/li>\n\n\n\n<li class=\"has-normal-font-size\">the serial number of your YoloBox<\/li>\n\n\n\n<li class=\"has-normal-font-size\">The devices you used (like cameras, mixers, etc.)<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Live broadcast parameters and recording parameters <\/li>\n\n\n\n<li class=\"has-normal-font-size\">The exact time the issue occurred <\/li>\n\n\n\n<li class=\"has-normal-font-size\">A demonstration video <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Once you upload logs, we&#8217;ll examine them promptly. But some issues may take longer. Kindly understand and be patient. Thank you very much for cooperating as we aim to support you effectively!<\/p>\n\n\n\n<p><\/p>\n<div class=\"pvc_clear\"><\/div><p class=\"pvc_stats all \" data-element-id=\"18096\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> &nbsp;11,306&nbsp;total views, &nbsp;20&nbsp;views today<\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Uploading logs is well known to help technicians. It allows them to pinpoint device issues accurately.&hellip;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p class=\"pvc_stats all \" data-element-id=\"18096\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> &nbsp;11,306&nbsp;total views, &nbsp;20&nbsp;views today<\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":20,"featured_media":18105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips-and-tricks"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>When and How to Upload Logs on Your YoloBox? -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wordpress.yololiv.com\/when-and-how-to-upload-logs-on-your-yolobox\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When and How to Upload Logs on Your YoloBox? -\" \/>\n<meta property=\"og:description\" content=\"Uploading logs is well known to help technicians. 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